Dealership Fixed Operations Consulting That Increases Service Revenue and Customer Satisfaction

We help automotive dealerships improve service advisor performance, optimize DMS workflows, increase repair order averages, and boost customer satisfaction through proven fixed operations strategies.

Common Dealership Service Department Challenges

Many dealerships struggle to maximize the value of their service departments due to inefficient processes and underutilized technology.

Service advisors not following a consistent process
Low digital inspection adoption
Inefficient repair order workflows
Missed maintenance sales opportunities

Consulting & Training Services

Fixed Operations Consulting

Operational consulting designed to improve service department profitability and workflow efficiency.

DMS Training

Hands-on dealership training to maximize workflow efficiency inside your dealership management system.

Service Advisor Performance Coaching

Training advisors to improve communication, maintenance recommendations, and repair order value.

Digital Inspection Process Implementation, Truvideo, CDK ServiceView

Implement structured video inspection workflows that increase customer approval rates.

Service Advisor Training Areas

Core Advisor Performance

  • Customer greeting and write-up process
  • Walk-around inspection best practices
  • Building trust and credibility with customers
  • Active listening and needs assessment

Sales & Revenue Optimization

  • Menu selling and maintenance presentation
  • Increasing repair order (RO) average
  • Identifying and recommending additional services
  • Overcoming customer objections
  • Upselling without damaging customer trust

Communication & Customer Experience

  • Explaining repairs in simple terms
  • Setting proper expectations (time, cost, approvals)
  • Phone handling and inbound appointment calls
  • Text, email, and digital communication best practices
  • Managing difficult customer situations

Workflow & Efficiency

  • Time management in the service lane
  • Handling multiple repair orders effectively
  • Reducing bottlenecks between advisor and technician
  • Dispatch communication best practices

DMS & Technology Training

  • Full workflow training in CDK Global and Dealertrack
  • Repair order creation and management
  • Appointment scheduling and workflow
  • Parts integration and quoting
  • Status tracking and updates

Digital Inspection & Video Selling

  • Presenting technician findings to customers
  • Using TruVideo effectively
  • Leveraging ServiceView tools
  • Increasing customer approval rates with video
  • Turning inspections into revenue

Technician Training Areas

Digital Inspection Process

  • Performing complete and consistent inspections
  • Identifying maintenance opportunities
  • Documenting findings clearly and accurately
  • Prioritizing safety vs. maintenance recommendations

Video Inspection Training

  • Creating professional, clear customer videos
  • Explaining issues in simple, customer-friendly language
  • Proper use of TruVideo
  • Increasing customer trust through transparency

Efficiency & Productivity

  • Reducing wasted time between jobs
  • Improving flat-rate efficiency
  • Workflow coordination with advisors and dispatch
  • Minimizing comebacks and rework

Communication with Advisors

  • Writing clear technician notes
  • Improving advisor-to-tech communication
  • Ensuring accurate estimates and repair recommendations
  • Reducing miscommunication delays

DMS & Shop Workflow

  • Proper story documentation in CDK Global / Dealertrack
  • Labor operation accuracy
  • Parts request processes
  • Status updates and job tracking

Quality Control & Consistency

  • Standardized inspection processes
  • Ensuring repair accuracy
  • Reducing repeat repairs
  • Maintaining dealership quality standards

Typical Results After Implementation

$50+

Average RO Increase

20%

Advisor Efficiency Improvement

30%

Higher Maintenance Approvals

15%

Service Revenue Growth

Dealership Case Studies

Toyota Dealership

RO Average Increase: $415 → $468

Monthly Revenue Increase: $52,000

Ford Dealership

Video Inspection Adoption: 18% → 78%

Customer Approval Rate: +32%

What Dealership Leaders Say

"Our service advisors became far more consistent and our RO average increased dramatically."

Service Director

"The training helped our team fully utilize the technology we were already paying for."

General Manager

Schedule Your Free Fixed Ops Performance Review

In a short consultation we will identify service department inefficiencies and revenue opportunities.

Find Your Hidden Revenue

Or book instantly: