Service Advisor Coaching That Drives Measurable Results

Your service advisors are the frontline of your fixed operations revenue. We coach them to communicate effectively, present maintenance confidently, and consistently increase repair order value.

Advisor Coaching Program Areas

Our coaching covers every aspect of the service advisor role, from the initial customer greeting to final delivery.

Core Performance Skills

Building the foundation of a high-performing advisor.

Customer greeting and professional write-up process
Walk-around inspection techniques
Building trust and credibility from the first interaction
Active listening and accurate needs assessment
Setting proper expectations on time, cost, and repairs

Sales & Revenue Optimization

Turning every visit into a revenue opportunity without compromising trust.

Menu selling and maintenance presentation mastery
Increasing repair order (RO) averages consistently
Identifying and recommending needed additional services
Overcoming customer objections with confidence
Upselling techniques that maintain customer loyalty

Communication & Customer Experience

Creating experiences that generate repeat business and referrals.

Explaining complex repairs in simple, customer-friendly terms
Phone handling and converting inbound calls to appointments
Text, email, and digital communication best practices
Managing difficult customer situations professionally
Follow-up processes that drive retention

Digital Tools & Inspection Presentation

Leveraging technology to increase approval rates and transparency.

Presenting digital inspection findings to customers
Using TruVideo and video inspections effectively
Leveraging CDK ServiceView tools for better communication
Increasing customer approval rates through visual evidence
Turning inspection findings into approved revenue

Typical Results From Advisor Coaching

$50+

Average RO Increase

20%

Advisor Efficiency Gain

30%

Higher Maintenance Approvals

95%

Advisor Satisfaction Rate

Transform Your Service Advisor Team

Schedule a free performance review to identify coaching opportunities and projected revenue impact.